FirstMedicare Direct  
 

 

Contact Us

To reach us by telephone, Member Services can be reached at 1 (844) 201-4957. Hours are from 8am-8pm Eastern, 7 days a week during October 1-March 31. During April 1- September 30, hours are Monday through Friday, 8am-8pm Eastern. Our pharmacy help desk is open 7 days a week, 24 hours a day and can be contacted via the number listed above.

TTY users should call 711 for assistance. Member Services also has a free language interpreter service available for non-English speakers.

For email communications, please use the form below.

   
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Physical and Local Mailing Address:
42 Memorial Drive
Pinehurst, NC 28374
Claims Mailing Address:
PO Box 830589
Birmingham, AL 35283-0589

Medicare beneficiaries may also enroll in FirstCarolinaCare Insurance Company's FirstMedicare Direct plans through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov.

FirstCarolinaCare Insurance Company’s FirstMedicare Direct plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstMedicare Direct plan depends on contract renewal.This is a required statement by CMS. FirstCarolinaCare has filed and been approved to offer an HMO and a PPO Medicare Advantage Prescription Drug plan for 2020.

 
Y0094_20042M_Accepted_10/01/2019

Page Last Updated:
Friday, October 2, 2020 11:14:48 AM