FirstMedicare Direct  New Hanover Health Advantage
FirstMedicare Direct HMO plans are rated 4 out of 5 Stars for calendar year 2020 by Centers for Medicare and Medicaid Services (CMS).
Click HERE for 2020 Stars information.

Contact Us

To reach us by telephone, Member Services can be reached at 1 (844) 201-4957. Hours are from 8am-8pm Eastern, 7 days a week during October 1-March 31. During April 1- September 30, hours are Monday through Friday, 8am-8pm Eastern. Our pharmacy help desk is open 7 days a week, 24 hours a day and can be contacted via the number listed above.

TTY users should call 711 for assistance. Member Services also has a free language interpreter service available for non-English speakers.

For email communications, please use the form below.

* Name:
* E-mail:
I need someone to call me
I need help registering for a seminar
Please email me the information kit
I need help to enroll
I have lots of questions
* Question/Comments:
Please respond to my question/comment
  Please type in the word shown above in the field below
* Required

Physical and Local Mailing Address:
42 Memorial Drive
Pinehurst, NC 28374
Claims Mailing Address:
PO Box 830589
Birmingham, AL 35283-0589

Medicare beneficiaries may also enroll in FirstCarolinaCare Insurance Company's FirstMedicare Direct plans through the CMS Medicare Online Enrollment Center located at

FirstCarolinaCare Insurance Company’s FirstMedicare Direct plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstMedicare Direct plan depends on contract renewal.This is a required statement by CMS. FirstCarolinaCare has filed and been approved to offer an HMO and a PPO Medicare Advantage Prescription Drug plan for 2020.


Page Last Updated:
Friday, October 2, 2020 11:14:48 AM