FirstMedicare Direct  

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COVID-19 Update PDF

APRIL 1, 2020: THE U.S. FOOD AND DRUG ADMINISTRATION (FDA) ORDERS ALL PRESCRIPTIONS AND OVER-THE-COUNTER (OTC) RANTIDINE PRODUCTS BE WITHDRAWN FROM THE MARKET:  The FDA has requested that manufacturers withdraw (remove) all prescription and OTC ranitidine products from the market (brand name is Zantac®).  Patients taking prescription products should contact their prescriber for an alternative prescription.  Patients using OTC versions will need to switch to a different product if continued treatment is needed (speak with your pharmacist about available options).  

For additional information visit the FDA HERE.


FirstMedicare Direct knows that sometimes you need help understanding your premium invoice, your benefits or whether your doctor is in our network.  That’s why we have a dedicated Member Services team to help you with any questions, problems or concerns that may arise.

Member Services can be reached at 1 (844) 499-5630   Hours are from 8am-8pm Eastern, 7 days a week during October 1-March 31. During April 1- September 30, hours are Monday through Friday, 8am-8pm Eastern.

TTY users should call 711 for assistance. Member Services also has a free language interpreter service available for non-English speakers.

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FirstCarolinaCare Insurance Company’s FirstMedicare Direct plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstMedicare Direct plan depends on contract renewal.This is a required statement by CMS. FirstCarolinaCare has filed and been approved to offer an HMO and a PPO Medicare Advantage Prescription Drug plan for 2020.


Page Last Updated:
Friday, October 2, 2020 11:13:53 AM